Client Support Center

Get the help you need to hire and manage service providers effectively

Frequently Asked Questions

Common questions about hiring service providers on our platform

How do I pay service providers?

All payments are made through our secure platform. You can use a credit card or bank transfer. Funds are held in escrow until you approve the completed work.

What if I'm not satisfied with the service?

We have a satisfaction guarantee. If you’re not happy with the work, you can request revisions. If issues can’t be resolved, our customer support team will help mediate a solution.

How does the language translation work?

Our platform features real-time translation technology that automatically translates messages between you and the service provider. You write in English, they read in their native language, and vice versa.

Can I hire the same provider again for future work?

Absolutely! You can add providers to your favorites list for easy access. Many clients build long-term relationships with reliable providers they trust.

What if I'm not satisfied with the service?

We have a satisfaction guarantee. If you’re not happy with the work, you can request revisions. If issues can’t be resolved, our customer support team will help mediate a solution.